Customer service is the vital part that distinguishes distinguished companies from others, as professionalism and friendliness combine to be an “essential” basis in building trust-based relationships between customers and companies.
Customer service etiquette reflects ethical guidelines and values ​​that contribute to enhance the customer experience and make them satisfied.
In this article, we will discover a set of ethical foundations and correct behaviors that customer service teams must adopt to ensure the provision of effective and professional service that enhances long-term relationships and reflects a “genuine” commitment to customer satisfaction.

Customer service etiquette:
1- Welcome with a smile: Customers should be greeted with a smile and a welcome, as they feel comfortable when they are in a positive environment.
2- Active listening: Listen carefully to the customer’s requirements, and ensure your correct understanding to ensure appropriate solutions are provided.
3- response effectively: Respond effectively to customer inquiries and provide the necessary support as quickly as possible.
4- Transparency: Be frank about information and policies, and provide clear explanations about products or services.
5- Apologizing when making a mistake: If a mistake occurs, acknowledge it openly and offer a sincere apology in a tactful manner.
6- Follow-up: Provide effective follow-up to ensure customer satisfaction and achieve permanent solutions to their problems.

7- Efficiency and effectiveness: Provide support efficiently and effectively, and ensure that the customer’s needs are fully met.
8- Provide an addition: Look for opportunities to provide an additional service that increases the value of the customer experience.

When customer service teams are familiar with etiquette concepts, they have the ability to effectively respond to customer needs and expectations, so companies can demonstrate that they not only provide products and services, but deliver experiences that exceed expectations.

                                         Good service creates customers, while excellent service creates promoters.

Written by certified international trainer Hiba Khalil.